About Viator
Viator is a travel company that specializes in providing a platform for customers to book tours, activities, and experiences in destinations around the world. The company was founded in 1995 and was acquired by TripAdvisor in 2014. Viator partners with local tour operators and suppliers to offer a wide variety of options, including guided tours, adventure activities, and cultural experiences. Customers can search for and book activities on the Viator website or mobile app, and can also read reviews from other travelers to help them make their decision. Viator also offers a 24/7 customer support team to help customers with any questions or issues that may arise before or during their trip. It’s available in multiple languages and has a wide range of activities to book from.
How does Viator work?
Viator works by providing a platform for customers to browse and book tours, activities, and experiences in destinations around the world. The company partners with local tour operators and suppliers to offer a wide variety of options, which customers can find by searching on the Viator website or mobile app.
Customers can search for activities by destination, activity type, or specific tour or supplier. Once they find an activity they’re interested in, they can view detailed information about the activity, including a description, photos, and reviews from other travelers. Customers can also view available dates and prices for the activity, and can choose to book immediately or add the activity to their wishlist for later.
When customers are ready to book an activity, they can do so through the Viator website or mobile app. They will be prompted to enter their contact and payment information and can choose to pay in full or make a deposit. After their booking is confirmed, customers will receive a confirmation email with all the details of their booking, including the date and time of the activity and any important information they need to know before their trip.
Viator also offers a 24/7 customer support team to help customers with any questions or issues that may arise before or during their trip. If customers have any problems with their booking, they can contact Viator’s customer support team for assistance.
How to Book Tours on Viator
Here are the steps to book a tour on Viator:
- Go to the Viator website or mobile app.
- Search for a tour or activity by destination, activity type, or specific tour or supplier.
- Browse through the available tours and activities and select one that interests you.
- View detailed information about the tour, including a description, photos, reviews, available dates and prices.
- Select the date, time and number of participants for the tour that you want to book.
- Review the tour details and add any additional options or extras, such as transportation or meal services.
- Enter your contact and payment information and read the terms and conditions.
- Review your booking details and confirm your booking.
- You will receive a confirmation email with all the details of your booking, including the date and time of the tour and any important information you need to know before your trip.
Note: Some tours or activities may require a deposit to be paid at the time of booking, while others may require payment in full. It’s important to check the tour details before making a booking.
Also, if you have any questions or issues with your booking, you can contact Viator’s customer support team for assistance.
Viator Key Features
Viator offers several key features to help customers find and book tours, activities, and experiences in destinations around the world:
Wide variety of options: Viator partners with local tour operators and suppliers to offer a wide variety of options, including guided tours, adventure activities, and cultural experiences.
User-friendly search and booking: Customers can search for activities by destination, activity type, or specific tour or supplier, and can view detailed information, including photos, reviews, and available dates and prices, before making a booking.
Reviews and ratings: Customers can read reviews from other travelers to help them make their decision, and can also rate their own experiences after taking a tour or activity.
24/7 customer support: Viator offers a 24/7 customer support team to help customers with any questions or issues that may arise before or during their trip.
Mobile app availability: Customers can also access and book tours, activities, and experiences using the Viator mobile app, which is available for iOS and Android devices.
Multi-language support: Viator is available in multiple languages and can be accessed in different regions around the world.
Flexible booking and cancellation policy: Viator offers a flexible booking and cancellation policy, allowing customers to make changes or cancellations to their bookings with minimal fees, depending on the tour or activity and the timing of the cancellation.
Best Price Guarantee: Viator offers a Best Price Guarantee, if you find a lower price for the same tour or activity on another website, Viator will match the price and give you a 5% discount on your booking.
Viator: Pros and Cons
Viator is a popular platform for booking tours, activities, and experiences in destinations around the world, but as with any service, it has its pros and cons.
Pros:
- Wide variety of options: Viator offers a wide variety of tours, activities, and experiences in destinations around the world, making it easy to find something that suits your interests.
- User-friendly search and booking: The website and mobile app are easy to navigate and the booking process is straightforward.
- Reviews and ratings: Viator includes reviews and ratings from other travelers, which can be helpful in deciding which tours and activities to book.
- 24/7 customer support: Viator’s customer support team is available 24/7 to help with any questions or issues that may arise before or during your trip.
- Mobile app availability: The Viator mobile app makes it easy to book and manage your tours and activities on the go.
- Multi-language support: Viator is available in multiple languages and can be accessed in different regions around the world.
Cons:
- Prices may be higher: Some customers have reported that prices on Viator are higher than booking directly with tour operators or suppliers.
- Limited tour options in some areas: Some destinations may have a limited number of tours or activities available.
- Dependence on third-party tour providers: Viator relies on third-party tour providers, which means the quality of the tours can vary.
- Limited control over the tour itinerary: Customers can’t make changes to the tour itinerary once booked and have to follow the set itinerary.
- Some tours are not refundable: Some tours or activities may have a no-refund policy, which means that customers won’t be able to get a refund if they cancel the tour or are unable to attend.
Overall, Viator is a useful platform for booking tours, activities, and experiences in destinations around the world. However, it’s important to keep in mind that prices may be higher than booking directly with tour operators or suppliers, and to carefully read the terms and conditions of the tour before making a booking.
Customer Service
Viator offers a customer service team to assist customers with any questions or issues that may arise before or during their trip. The customer service team is available 24/7, which means customers can reach out for assistance at any time, whether it’s before or during their trip.
Customers can contact Viator’s customer service team through various channels, such as email, phone, or live chat. The customer service team will help with a wide range of issues such as:
- Booking and payment questions
- Cancellation and refund requests
- Tour or activity changes
- Assistance with tour or activity vouchers
- Help with any issues that may arise during the tour or activity
Viator also has a detailed help center on their website, where customers can find answers to frequently asked questions and information on how to book and manage their tours and activities.
It’s important to note that customer service policies vary depending on the tour or activity, so customers should read the terms and conditions of their booking carefully before making a booking and contact customer service if they have any questions.
Is Viator Worth It?
Whether Viator is worth it or not depends on your specific needs and preferences as a traveler. Here are some things to consider when deciding whether Viator is right for you:
Convenience: Viator offers a wide variety of tours, activities, and experiences in destinations around the world, making it easy to find something that suits your interests. The platform is easy to navigate and the booking process is straightforward.
Reviews and ratings: Viator includes reviews and ratings from other travelers, which can be helpful in deciding which tours and activities to book.
24/7 customer support: Viator’s customer support team is available 24/7 to help with any questions or issues that may arise before or during your trip.
Variety of activities and destinations: Viator has a wide range of activities to book from and is available in different regions around the world, which can be very helpful in case you want to book multiple activities in one trip.
Best price guarantee: Viator offer Best Price Guarantee, if you find a lower price for the same tour or activity on another website, Viator will match the price and give you a 5% discount on your booking.
However, it’s important to keep in mind that prices on Viator may be higher than booking directly with tour operators or suppliers. Some customers have reported that they found better deals booking directly. Some tours or activities may have a no-refund policy, which means that customers won’t be able to get a refund if they cancel the tour or are unable to attend.
In summary, Viator can be a useful platform for booking tours, activities, and experiences in destinations around the world, but it’s important to carefully read the terms and conditions of the tour before making a booking and check prices with other tour providers as well.
Final Verdict
In conclusion, Viator is a popular platform for booking tours, activities, and experiences in destinations around the world. It offers a wide variety of options and a user-friendly search and booking process. The reviews and ratings from other travelers can also be helpful in making decisions. The customer service team is available 24/7 to assist with any issues or questions that may arise. Additionally, it offers a best-price guarantee.
However, it’s important to keep in mind that prices on Viator may be higher than booking directly with tour operators or suppliers, so it’s a good idea to compare prices with other providers. It’s also important to carefully read the terms and conditions of the tour before making a booking, as some tours or activities may have a no-refund policy.
Overall, Viator can be a good option for those who value convenience and want to book multiple activities in one trip, but it’s important to weigh the pros and cons and compare prices with other providers before making a final decision.
