About Tricae
Tricae is a marketplace focused on the children ‘s segment, which sells clothes, shoes, and accessories for pregnant women, babies, and children up to 12 years old.
The brand is part of the Global Fashion Group, the parent company of Dafiti. Tricae is reliable, as it works with a production process that values sustainability.
The virtual store sells clothes for babies, boys and girls, cribs, dressers, toys, shoes, and a multitude of items to help dads and moms daily.
Tricae is present on social networks. The Facebook fan page is followed by 3.8 million internet users, while the Instagram page has 1.4 million followers.
It also has a blog with testimonials, interviews, curiosities, and tips to make life easier for moms and dads.
Tricae was awarded in 2014 by Época/Reclame Aqui Magazine in the Ecommerce – Fashion and Accessories – Babies category.
To understand a little more about Tricae, I prepared a detailed review of some of the products that are successful among consumers.
Tricae overview
Born in 2011, in São Paulo, Tricae is an e-commerce of clothing, footwear, and toys that belongs to the Dafiti Group.
The brand sells clothes for boys, girls, and Tricae Bebe, shoes, toys, bags, backpacks, and school cases.
In the Bedroom tab of the Tricae website, you can access Tricae furniture products, such as children’s beds, mattresses, dressers, cribs, and wardrobes.
But is Tricae reliable? Before showing you some products, how about some initial pros and cons?
Pros
- Holder of the RA 100 Seal of the Reclame Aqui website, reserved for companies with excellent service rates on the platform
- Diamond Seal on Ebit, where 96% of customers said they would buy from the store again
- A brand that develops sustainability programs within its production line
- Free shipping on purchases over R$79 for shoes and apparel
- Tricae is reliable, as it has technology on its website that keeps your financial information confidential.
- Does not test on animals
- EuReciclo seal, which certifies the reverse logistics of post-consumer packaging
Cons
- Some complaints on social media about the call center, exchange and refund vouchers
Tricae: Review
With the purpose of serving pregnant women and families with children, Tricae is a marketplace that sells children’s clothing, shoes, items for babies and their mothers, and toys, among others.
Tricae is reliable and works with a sustainable fashion product line, with goods made from raw materials with low environmental impact.
Check out some offers that are available in the virtual store.
Children’s Molekinho Sandal Stitching
The Stitched Children’s Molekinho Sandal offers comfort and safety when putting the little ones on.
It is made of synthetic material and has contrasting topstitching and doubles hook-and-loop closure.
Available in gray/blue and in sizes 19, 20, 21, and 22, this sandal from Tricae footwear is easy to match with different types of clothes.
The Sandal Molekinho Infant Stitching costs R$ 49.90 in the Tricae online store.
Children’s Tricae Pink Rabbit Dress
The Tricae Baby Rabbit Pink Dress is a comfortable piece with the best cost-benefit for day-to-day dads and moms.
It is flared and made of 96% polyester and 4% elastane fabric. It has a round neck, short sleeves, and a printed finish with rabbit and hedgehogs.
Available in pink and in sizes 6, 8, 10, and 12, this dress from Tricae children’s clothing is perfect for making your little one even cuter.
The Tricae Baby Rabbit Pink Dress costs R$ 29.99 in the Tricae online store.
Elian Children’s Red Fruit Dress
The Red Fruits Elian Children’s Dress is a practical and comfortable option to dress your girl with style and creativity.
It is flared and made of 100% cotton fabric. It has a round neck, short sleeves, and a printed finish with flowers and foliage.
Available in red and sizes 1, 2, 3, 4, and 6, this dress from Tricae clothes will make your little girl feel free to play.
The Red Fruits Elian Children’s Dress costs R$ 25.99 in the Tricae online store.
Gray Bee Loop Coat And Leggings Set
The Bee Loop Gray Coat And Leggings Set is warm and perfect for the coldest days of the year.
The jacket is made of 70% cotton and 30% polyester fabric. It has a front print with glitter details.
The leggings are also made of 70% cotton and 30% polyester fabric, but with a Dalmatian print.
Available in gray and in sizes 1 and 8, this Tricae children ‘s set is synonymous with practicality for the kids to have fun.
The Bee Loop Gray Coat And Leggings Set costs R$ 53.95 at Tricae online store.
Children’s Tricae Backstitch Shoes
The Tricae Children’s Stitching Shoe is beautiful, comfortable and a more sustainable children’s footwear alternative to conventional materials.
The shoe is made from recycled polyester/cotton and recycled/PVC with RCS (Global Recycled Standard) certification, which ensures that the identity of the material is maintained from the recycler to the final product.
Available in black and in sizes 18, 19, 20, 21, 22, 23, 24, and 25, these Tricae sneakers have a round toe and make your child comfortable and stylish.
The Tricae Children’s Sneakers Stitching costs R$ 69.90 in the Tricae online store.
Papete Foot with Foot Boy Black
The Papete Pé com Pé Menino Preta is the ideal type of footwear to make the little ones feel free to have fun with their friends.
It is made of synthetic material and has a double hook-and-loop closure. Comes with a gift toy.
Available in black and in sizes 23/24, 25/26, 27/28, and 29/30, this piece by Tricae children’s shoes will keep your child safe and stylish.
The Papete Pé com Pé Menino Preta costs R$ 25.99 in the Tricae online store.
Blue Llama Emoji School Backpack
The Blue Llama Emoji School Backpack is an essential piece to facilitate children’s school day.
It has ample space that allows the organization of notebooks and books. It has a main compartment ideal for organizing belongings and personalized grosgrain handles.
The backpack is made of 100% polyester fabric and lined, comes with padded and adjustable straps, as well as a top handle.
The back is padded for better user comfort. It has a rubberized logo tag on the front.
Available in blue color, the backpack has an external pocket with a zipper closure.
The Blue Emoji Llama School Backpack costs BRL 179.64 (or 4x of BRL 44.91 without interest ) at the Tricae online store.
Tricae: What do customers like?
Customers who said that Tricae is reliable on Ebit say they are satisfied with the shopping experience, such as Ceres S., who evaluated the e-commerce positively:
“The products I purchased were of excellent quality and arrived very quickly. Thank you, I want to continue buying from you.”
Rogeria B. highlighted that the delivery of the products takes place before the expected deadline:
“My products arrive ahead of schedule, always well packaged and exactly the way I saw them on the website, in addition, I already had to exchange them and it was all very fast at no cost”.
Michele C. approved free shipping to the Northeast region:
“Very good to find products with free shipping to the Northeast”.
For Geovana M., Tricae ‘s concern with sustainability is an important factor when deciding to buy:
“I’m glad that the store takes care to inform the origin of the product’s manufacture, the composition of the raw material, and some products are eco-friendly. I was happy with the responsibility, and with the sustainability of some pieces. And I loved the free shipping.”
Customer Sandra M. said that she intends to buy from Tricae again :
“I really liked it. I will definitely buy more.”
Consumer Helen R. shares the same opinion:
“I love shopping at Tricae because the prices are great and so are the products”.
Taiane A. summed up the Tricae shopping experience :
“ Tricae always has great prices and a great selection of products. When I’m looking for something for my kids, I always check the website before buying elsewhere.”
Tricae: Claim Here
Tricae has an excellent reputation with consumers on the Reclame Aqui website, where it obtained a score of 8.7 out of 10. On the platform, the brand holds the RA 100 Seal, intended for companies with excellent service rates.
The company responded to 94.2% of complaints registered on the platform, with a solution rate of 94%, which is considered excellent.
Among the problems reported on the platform is a delay in delivery, product not received, exchange/return of goods, and refund of the amount paid.
Tricae is good?
Tricae is good, yes. The online store maintains a partnership with the best brands in the children’s segment.
In addition, Tricae is reliable because it works with a line of products made from raw materials with low environmental impacts, such as solvent-free PU, recycled cotton, linen, recycled polyester, jute, and naturally dyed leather.
In addition, eco-production uses water-saving technology, renewable energy, neutralization of greenhouse gas emissions, and zero landfill installation.
Tricae is reliable as it does not test on animals and is RDS (Responsible Down Standard) certified.
The Dafiti Group holds the EuReciclo seal, which certifies the reverse logistics of post-consumer packaging, via a platform for tracking invoices issued by cooperatives and partner recycling operators, generating environmental compensation.
This ensures that the brands that carry it allocate resources to the development of the recycling chain.
At the distribution center located in Extrema (MG), called LEAP, the Dafiti Group has a water reuse system that captures rainwater to supply 100% of the restrooms in the employees’ locker rooms.
Is Tricae Trustworthy?
Tricae is reliable, yes. The brand holds the RA 100 Seal of the Reclame Aqui website, reserved for companies with excellent service rates on the platform.
Tricae received 1,816 complaints in the last 6 months, responded to 94.2%, and generated a total of 582 reviews. Of these consumers, 81.6% indicated that they would do business with the brand again.
Tricae is reliable, as it also has the diamond seal on Ebit, which is a representation of excellence, in which 96% of customers said they would buy from the store again.
In terms of security, Tricae is reliable, as it has technology on its website that keeps your financial information confidential.
The entire site is shielded and protected by Rapid SSL, an advanced encryption system that values consumer safety.
Tricae discount coupon
You can use the Tricae coupon when registering on the website to get 40% OFF on your first order on the platform, as long as the purchase is over BRL 280.
Any kind of Tricae promotion can be found on the store’s website. Tricae is reliable, as it offers free shipping on purchases over R$79 for shoes and apparel.
FAQ
Who created Tricae?
Tricae was created in 2011, in São Paulo, and is a kind of virtual mall for children’s fashion, whose objective is to serve pregnant women and families with children up to 12 years old.
The site sells clothes, accessories, furniture, and the most diverse toys to make children happy.
Tricae is a startup that belongs to the Dafiti Group, alongside Kanui and Dafiti.
The company claims to be committed to quality, not only in the products but also in the service and relationship with customers and suppliers, so that families feel more than comfortable when browsing the platform.
The products are separated by categories and subcategories to facilitate the visit to the Tricae website and to make this moment more pleasant.
In addition to the extensive product catalog, Tricae provides content to make life easier for moms and dads on its own blog, where testimonials, interviews, curiosities, and tips are published.
Are Tricae products imported?
Tricae sells both national and imported products. Some portal partners work with goods manufactured in other countries.
Check availability on the portal https://www.tricae.com.br/.
What forms of payment does Tricae accept?
Tricae accepts payments by debit card, bank slip, Visa, Mastercard, American Express, Elo, and Hipercard credit cards.
Credit card purchases can be paid in up to 10 interest-free installments.
If you choose to buy in boleto, the amount must be paid in cash. The maturity period is 1 business day from the date of issue. Compensation can take up to 3 days.
Debit card purchases are only possible from the desktop and/or notebook. Tablets and cell phones do not have this functionality. Valid only for Visa Electron and Mastercard Maestro cards.
What is Tricae’s delivery policy?
All products sold and delivered by Tricae, in addition to the manufacturer’s packaging, are shipped in exclusive boxes or envelopes, designed to guarantee product quality and prevent damage.
Before receiving the delivery, please check that the package is not tampered with. If so, do not accept the package and contact the relationship center.
If you notice that the order has been violated only after you receive it, please contact Tricae within 72 hours.
When placing your order, enter your shipping address and zip code and the shipping options available for your region will automatically be displayed.
The shipping cost will be calculated during the checkout process and you will be able to view the total amount before completing your order. Regardless of the shipping method, deliveries will be made only on working days, from Monday to Friday.
Tricae offers the following types of delivery:
Normal: when entering the zip code of the delivery address, the amount and deadline are automatically calculated. Check the website for shipping conditions for your region.
Express: is the shipping that guarantees faster delivery of your order than normal shipping. The deadline for this modality varies from city to city and starts counting from the approval of the payment. Check time, price, and availability
Guaranteed Tomorrow: this shipping makes your product available the next day of purchase. Check availability in the online store
Today: delivery takes place on the same day your payment is approved. Only available for some cities in the state of São Paulo
Scheduled Delivery: It is the type of freight that makes the delivery on a scheduled date. This delivery method is only available for the state of São Paulo
Easy Pickup: this is the type of shipping in which delivery is carried out at pick-up points, and the customer goes to one of them to pick up the order
Marketplace Products: Marketplace products follow the shipping policy defined by the partner for sales on Tricae. During purchase, enter your zip code to check the value
What is Tricae’s return policy?
You can request the exchange of a product at Tricae within 60 calendar days after receiving your order, but be aware of the following rules:
You must submit all items in the return request
The product must be returned in its original packaging.
The item must not contain signs of use, including products in the categories: underwear and beachwear
Merchandise must contain all tags intact
The product must be sent together with the invoice, manuals, and accessories
If the goods have been assembled, they must be disassembled by you with the help of the manual. If you understand that it is necessary to hire a dismantling service, you must do it directly with a company you trust and bear the corresponding costs.
If the rules are not complied with, the items in the return request will not be collected by the carrier or returned to you.
To request the return of your product, go to https://www.tricae.com.br, click Enter, then check Returns and Exchanges. Once you have chosen the item you wish to return, click on Exchange or Return, and follow the steps.
The return request will be made in less than 1 minute. You will receive an email with all instructions.
To return the product, simply use the guide you will receive by email and which contains the details of the recipient of your post.
You must go to your own or franchised post office, taking the Authorization Code and the product for postage.
The product must be returned unused, in its original packaging, wrapped in brown paper, and accompanied by the tags, manuals, and accessories, and the invoice that was delivered with it.
According to the Post Office’s rule, the order invoice must be presented by the customer together with the package that will be posted and will be attached to the outside of the package.
In cases where the invoice is on the inside of the package, you must fill in the Content Declaration available at post offices.
Once the product is received at the distribution center, Tricae will carry out a qualitative analysis which can take up to 2 business days.
The refund of the values of your product will be carried out according to the payment method for your order or through an exchange voucher, and will only be made if all the return rules are met.
The request to return a defective product must be made within 90 calendar days after receiving your order. Returns of products with evidence of misuse will not be accepted.
Products in the categories: of perfume, cosmetics, and makeup, are not subject to exchange or return if the packaging has been violated.
For orders with Easy Removal shipping, the return can only be made by postage.
