MatchesFashion is a global luxury fashion retailer that was founded in London in 1987 by Tom and Ruth Chapman. The company started as a bricks-and-mortar boutique and has since expanded to become a leading online luxury retailer, offering a curated selection of designer clothing, shoes, bags, and accessories for men and women.
MatchesFashion has a strong reputation for its carefully selected collections of high-end fashion from established luxury brands, as well as emerging designers. The company’s focus on providing personalized customer service and a seamless shopping experience has earned it a loyal customer base worldwide.
In addition to its online presence, MatchesFashion operates several physical stores in London, including its flagship store in Mayfair. The company has also expanded globally, with stores in Paris, New York, and Los Angeles.
In recent years, MatchesFashion has made a number of strategic investments to expand its reach and capabilities. In 2017, the company launched a new in-house brand, Raey. Which offers a range of contemporary pieces with a minimalist aesthetic. In 2018, MatchesFashion launched its own private label, which includes a range of essential wardrobe pieces.
Overall, MatchesFashion is a well-respected player in the luxury fashion industry, known for its carefully curated collections, exceptional customer service, and commitment to innovation and growth.
MatchesFashion Pros & Cons
- Wide Selection of Luxury Brands: MatchesFashion offers a diverse range of luxury fashion brands, from established names to up-and-coming designers, ensuring that there is something for everyone.
- Exceptional Customer Service: The company has a reputation for providing personalized customer service that goes above and beyond what is expected.
- Global Presence: MatchesFashion has a strong online presence, with a user-friendly website and a global shipping network, as well as physical stores in key fashion cities around the world.
- Sustainability Commitments: The company is committed to reducing its environmental impact through initiatives such as using sustainable materials, reducing waste, and partnering with ethical suppliers.
- Curated Edit: The company’s product selection is carefully curated, ensuring that only the best and most on-trend pieces are available for purchase.
- High Prices: MatchesFashion’s focus on luxury fashion means that many of its products are priced at a premium, which may not be accessible to all customers.
- Limited Sales: Unlike some other fashion retailers, MatchesFashion does not offer frequent sales or discounts, which may be a disadvantage for budget-conscious shoppers.
- Returns Policy: MatchesFashion’s returns policy can be restrictive, with a shorter return window and requirements for original packaging and tags.
- Limited Size Range: Some customers have noted that MatchesFashion’s size range is limited, which can be frustrating for those who don’t fit within the standard sizes offered.
- Shipping Costs: While the company does offer free shipping for certain orders, some customers have noted that shipping costs can be high, particularly for international orders.
Best MatchesFashion Pieces
The best-selling and highly-rated items on MatchesFashion:
- Bottega Veneta Padded Cassette Bag: This bag has become a cult favorite for its sleek and minimalist design, crafted from soft padded leather in a signature cassette shape.
- Prada Re-Nylon Bucket Hat: Made from eco-friendly regenerated nylon, this stylish bucket hat has become a must-have accessory for fashion-forward customers.
- Saint Laurent Zoe Heels: These elegant heels from Saint Laurent feature a classic pointed toe and a sleek stiletto heel, making them the perfect choice for any formal occasion.
- The Row Bare Leather Sandals: Crafted from supple leather in a minimalist design, these sandals from The Row are a versatile addition to any wardrobe.
- Gucci GG Marmont Small Matelassé Shoulder Bag: With its iconic GG logo and quilted leather design, this shoulder bag from Gucci has become a staple for fashion-conscious customers.
- Loewe Gate Small Leather Shoulder Bag: This versatile shoulder bag from Loewe features a structured silhouette and a unique knotted strap, making it a standout piece for any outfit.
- Acne Studios Oversized Sweatshirt: This comfortable and cozy sweatshirt from Acne Studios features an oversized fit and a bold logo graphic, making it the perfect statement piece for casual wear.
- Balenciaga Track.2 Sneakers: These chunky sneakers from Balenciaga have become a streetwear staple, featuring a futuristic design and bold colorways.
- Bottega Veneta The Pouch: This oversized clutch from Bottega Veneta features a signature gathered leather design, making it a standout accessory for any occasion.
- Prada Nylon Gabardine Jacket: This lightweight jacket from Prada is made from durable nylon gabardine, featuring a timeless design that is both functional and stylish.
Where to Buy MatchesFashion Products?
MatchesFashion products can purchased through their website, matchesfashion.com, which offers a convenient and secure online shopping experience. Customers can browse their selection of designer clothing, shoes, bags, and accessories for men and women, and place orders with delivery options worldwide.
MatchesFashion also operates physical stores in key fashion cities around the world, including London, Paris, New York, and Los Angeles. Customers can visit these stores to browse and purchase their products in person, as well as to receive personalized styling advice and in-store services.
In addition to the MatchesFashion website and physical stores. Their products can also found on other online luxury retailers and marketplaces. However, it is recommended to only purchase MatchesFashion products from authorized retailers to ensure the authenticity and quality of the products.
MatchesFashion Promotions & Discounts
MatchesFashion doesn’t offer frequent sales or discounts, but they do occasionally run promotions and offer discounts on select items or during certain periods of the year. To stay up-to-date with the latest promotions and discounts, customers can sign up for MatchesFashion’s email newsletter and follow their social media accounts.
MatchesFashion also offers a loyalty program called MyStylist, which provides members with exclusive access to a range of benefits, including personalized styling advice, early access to new collections, and invitations to exclusive events. Additionally, MatchesFashion occasionally offers free shipping on orders above a certain threshold and provides a complimentary returns service for customers in certain countries.
Customers can also consider purchasing from MatchesFashion during major sale periods such as Black Friday, Cyber Monday, or during end-of-season sales, when they may offer additional discounts or promotions.
MatchesFashion Shipping and Return Policy
MatchesFashion offers worldwide shipping and a variety of delivery options to suit different needs and budgets. They use a range of shipping partners to ensure fast and reliable delivery, and customers can track their orders online. Shipping costs vary depending on the destination and the selected delivery option, but they offer free standard shipping for orders above a certain threshold, depending on the customer’s location.
MatchesFashion’s returns policy allows customers to return items within 28 days of receipt, provided that the items are in their original condition with all tags and packaging intact. Returns are free for customers in certain countries, but for others, a fee may deducted from the refund to cover return shipping costs. Refunds are typically processed within 7-10 days of receipt of the returned item, and customers will receive an email confirmation once the refund processed.
It’s worth noting that some items may exempt from the returns policy. Such as beauty products, swimwear, and items that have personalized or made to order. Additionally, returns for certain items, such as fine jewelry and watches, may be subject to additional requirements and restrictions. Customers encouraged to review the full details of MatchesFashion’s shipping and returns policy on their website before making a purchase.
MatchesFashion offers several ways to get in touch with their customer service team:
- Live Chat: Customers can access live chat support on the MatchesFashion website 24/7. This is the quickest way to get a response to any queries or concerns.
- Email: Customers can email MatchesFashion’s customer service team at [email protected]. They aim to respond to all queries within 24 hours.
- Phone: MatchesFashion offers phone support for customers in select countries. Customers can find the phone number for their region on the MatchesFashion website.
- Social Media: MatchesFashion can also contacted through their social media accounts, including Twitter, Facebook, and Instagram.
- MyStylist: MatchesFashion’s MyStylist program offers personalized styling advice and support from a dedicated personal stylist. Customers can book a virtual appointment or arrange an in-store appointment at select MatchesFashion locations.
Customers can also find answers to common questions and issues in the MatchesFashion FAQ section on their website.
MatchesFashion is a reputable luxury fashion retailer that offers a wide range of designer clothing, shoes, bags, and accessories for men and women. They have a well-curated selection of high-end fashion brands and offer a convenient online shopping experience as well as physical stores in key fashion cities around the world.
While MatchesFashion products priced at a premium, their high-quality products, personalized styling advice, and exceptional customer service make them a top choice for luxury fashion shoppers. Their returns policy and shipping options are also customer-friendly, although some restrictions may apply for certain items.
Overall, MatchesFashion is a great option for those looking to invest in high-quality designer fashion and seeking a personalized shopping experience.
Here are some frequently asked questions (FAQs) about MatchesFashion:
What brands does MatchesFashion carry?
MatchesFashion carries a range of designer brands, including Gucci, Saint Laurent, Balenciaga, Bottega Veneta, Prada, and many more.
How do I track my MatchesFashion order?
Customers can track their MatchesFashion orders by logging into their account on the MatchesFashion website and clicking on the “Order Tracking” link. They will receive updates on the status of their order and a tracking number once the order has shipped.
Does MatchesFashion offer free shipping?
MatchesFashion offers free standard shipping on orders above a certain threshold, depending on the customer’s location. They also occasionally offer free shipping promotions.
What is the MatchesFashion returns policy?
MatchesFashion allows customers to return items within 28 days of receipt, provided that the items are in their original condition with all tags and packaging intact. Returns are free for customers in certain countries, but for others, a fee may deducted from the refund to cover return shipping costs. Some items may exempt from the returns policy. Such as beauty products, swimwear, and items that have personalized or made to order.
Does MatchesFashion have a loyalty program?
Yes, MatchesFashion has a loyalty program called MyStylist, which provides members with exclusive access to a range of benefits, including personalized styling advice, early access to new collections, and invitations to exclusive events.
How do I contact MatchesFashion customer service?
Customers can contact MatchesFashion customer service through live chat, email, phone, social media, or the MyStylist program. More details can found on the MatchesFashion website.