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HomeAce Hardware Store Review

Ace Hardware Store Review

In 1924, a small group of Ace Hardware store owners in Chicago banded together to buy merchandise in bulk for their individual stores. This allowed them to save money by purchasing at the lowest possible prices, enabling even the smallest stores to compete. This was the beginning of the Ace Hardware Corporation. To this day, each store is owned solely by local Ace retail entrepreneurs.


Today there are over 5,000 Ace Hardware stores around the world. These men and women owners are each part of your local community. As small business owners, they live and work locally and are knowledgeable about their store products and also about the local businesses and their needs. That’s why they say a visit to Ace is like a visit to your neighbor. Customers call the owner by his/her first name and the employees know the names of all their regular customers.

Ace is the Place

Ace stores are all sizes and shapes. Since 2016, I have worked part-time at two widely different sized Ace stores, yet they are basically the same; serving the needs of their local communities.

I worked for a very large Ace store (Islands Ace) located on the islands East of Savannah, Georgia. This Ace serves local residents and many businesses and contractors. Currently I work for a small Ace store (Jerry’s Ace) in a small town located just north of the Quad Cities in Iowa. While this Iowa Ace does not carry the large lots of lumber, or decorative paving stones for patios or the large gardening center that the Georgia Ace does, it meets the needs of the local residents and businesses.

As with all Ace stores, you will find a wide variety of paint, lawn and garden, tools, and just about anything you’ll ever need to fix, repair and maintain your home and yard. If your local store does not have an item in stock, they can order it for you from AceNet, the online website. You can also order online yourself and arrange to have the item picked up at your local Ace Hardware. All Ace stores order from central warehouses and usually have deliveries of new products arrive once a week. The staff at your local Ace calls the arrival “Truck Day”. Unloading and restocking keeps us busy.

They also offer local niche services. For instance, the Georgia Ace I was with before my move to Iowa had the space for a gift department and a clothing department. Located just 10 miles from the Atlantic Ocean and the beach, their clothing department carries a variety of beach-related clothing and their gift department has locally made merchandise from the Savannah area. This Iowa Ace offers fishing and hunting licenses for local residents. Our Iowa Ace also carries snow blowers and snow shovels and other seasonal items not needed in Georgia!

As you can see, any Ace store will be based on the needs of each individual neighborhood. Ace Hardware stores are most certainly the place with the ‘helpful hardware folks! Ace is such a ‘friendly’ place and a ‘helpful’ place, especially compared to the large, impersonal big stores.

Ace Hardware Overview

Throughout its 85-year history, Ace has been known as the helpful Ace Hardware place by both customers and communities. For its first 50 years in business, Ace was privately held. In 1976, Ace became a retailer-owned cooperative. Each store is independently owned and operated by local entrepreneurs who, many times, live in the communities they serve. Today, Ace is the largest retailer-owned cooperative and clear leader in the convenience segment of the hardware industry in terms of wholesale and retail sales and strength of the brand. Ace’s 4,600 stores in all 50 states and more than 60 countries generate annual retail sales of approximately $12 billion. Headquartered in Oak Brook, Ill., Ace currently operates 14 distribution centers in the U.S. and one in Shanghai, China. Ace employs approximately 4,500 corporate team members worldwide and has four regional offices, located in Raleigh, N.C; Atlanta, Ga.; Denver, Colo.; and Woodridge, Ill.

The staff at Ace Hardware come from unusually diverse demographic backgrounds. The company is 40.2% female and 35.6% ethnic minorities. Ace Hardware employees are slightly more likely to be members of the Republican Party than the Democratic Party, with 63.0% of employees identifying as members of the Republican Party. Despite their political differences, employees at Ace Hardware seem to be happy. The company has great employee retention with staff members usually staying for 3.3 years. The average employee at Ace Hardware makes $29,624 per year, which is competitive for its industry and location. Some of its highest paying competitors, The Home Depot, True Value, and Home of Economy, pay $31,965, $31,560, and $30,525, respectively.

A large retail company with 7,577 employees and an annual revenue of $5.1B, Ace Hardware is headquartered in Illinois.

Pros and Cons:


– Great customer service

– Follows Covid-19 guidelines

– Can stay in landscape to view app

– Rewards in one place

– Can purchase items for home delivery

– Supports local small town store


– Search function only brings up 6-8 items

– No way to filter by what is in stock in store

– Poor correspondence between app’s knowledge of store’s inventory and actual inventory

– Difficult to see what’s in stock and available

– Multiple times can’t add to cart

Is Ace Hardware Legit?

Ace Hardware Corporation is a legitimate retail company that operates both physical stores and an e-commerce website, The company has been in business for over 90 years and is known for selling hardware, tools, and home improvement products. They have a reputation of providing good quality products, and are well known in the hardware industry.

Customers can purchase products on the website with confidence, as the website uses secure payment methods and offers a satisfaction guarantee on all purchases. However, as with any online purchase, it’s always a good idea to do research on the company and read reviews before making a purchase.

Overall, is a legitimate e-commerce website for Ace Hardware Corporation, a well-established and reputable retail company.

Is Ace Hardware Worth It?

Whether or not is worth it depends on the individual customer’s needs and preferences. The website does have some advantages that may make it a good option for some shoppers.

  • Ace Hardware has a wide range of products, from hardware and tools to lawn and garden equipment, making it a one-stop-shop for many home improvement needs.
  • They have a good reputation for providing quality products and services.
  • Online ordering and shipping options are available, making it convenient for those who prefer to shop online or who have difficulty getting to a physical store.

However, the website may not be the best choice for everyone. Some customers have reported issues with shipping and delivery, and others have had negative experiences with customer service. Additionally, prices on the website may not always be the most competitive compared to other online retailers.

Overall, it’s worth considering as an option when shopping for home improvement items, but it’s also recommended to compare prices and check customer reviews before making a purchase.

Why should I report an Issue with Ace Hardware?

Pulling issues faced by users like you is a good way to draw attention of Ace Hardware to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.

We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.

Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

If you are a Ace Hardware customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ace Hardware.


In conclusion, Ace Hardware is a well-known retail chain that offers a wide range of hardware, tools, and home improvement products. They also provide services such as paint matching and key cutting. Some Ace Hardware stores may also offer construction services such as remodeling and building projects, but this may vary by location. If you need help with a construction project or need specific hardware or tools, it is best to check with your local Ace Hardware store for availability and services.


When Was Ace Hardware Founded?

Ace Hardware was founded in 1924.

How Many Employees Does Ace Hardware Have?

Ace Hardware has 7,577 employees.

How Much Money Does Ace Hardware Make?

Ace Hardware generates $5.1B in revenue.

What Is Ace Hardware’s Mission?

Ace Hardware’s mission statement is “To be a total retail support company, providing its dealer-owners with merchandise and service at the lowest possible front-end cost.”

What Type Of Company Is Ace Hardware?

Ace Hardware is a private company.

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