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HomeEventViagogo Review - Is Viagogo Reliable?

Viagogo Review – Is Viagogo Reliable?

Viagogo is a global online ticket marketplace that was founded in 2006. It allows users to buy and sell tickets for live events such as concerts, sports matches, theater performances, and festivals. The company operates in more than 70 countries, including the UK, the USA, Germany, and Australia.

Viagogo operates as a secondary ticketing platform, which means that users can buy and sell tickets that have already been purchased by someone else. This can be useful for events that have sold out or for people who have bought tickets but can no longer attend.

The company has faced controversy over its business practices, particularly over concerns about inflated ticket prices and the use of bots to purchase tickets. Viagogo has also faced legal challenges in several countries, including the UK, where it was found to be in breach of consumer protection laws.

Despite these issues, Viagogo remains a popular platform for buying and selling tickets, and it has partnerships with several major sports teams and event organizers. The company was acquired by the digital ticketing platform, StubHub, in 2020.

Pros & Cons

Pros of Viagogo:

  • Viagogo offers a vast selection of tickets for various events across the world, including sold-out events and popular shows.
  • Viagogo provides a safe and secure platform for buyers and sellers to conduct transactions, with measures such as secure payment processing and ticket authenticity guarantees.
  • The platform is user-friendly and easy to navigate, allowing customers to quickly find and purchase tickets for their desired event.
  • Viagogo has a mobile app that makes it convenient for customers to buy and sell tickets on the go.

Cons of Viagogo:

  • Viagogo charges high fees to both buyers and sellers, which can make tickets more expensive than face value.
  • Some customers have reported that Viagogo ticket prices are often inflated, especially for popular events.
  • Viagogo has faced criticism and legal challenges in several countries over its alleged involvement in ticket scalping and inflating prices.
  • Some customers have reported difficulties in contacting Viagogo’s customer support, leading to frustration and unresolved issues.

Who is Viagogo?

Viagogo is an online ticket marketplace that was founded in 2006 by Eric Baker, an American entrepreneur who also co-founded StubHub. The company is based in London, UK, but operates in over 70 countries around the world. Viagogo’s platform allows individuals to buy and sell tickets for various events such as concerts, sports events, and theater performances. The company has partnerships with major sports teams, music promoters, and event organizers, and claims to offer a safe and reliable platform for transactions. However, Viagogo has faced criticism and legal challenges in several countries over its alleged involvement in ticket scalping and inflating prices. Despite these controversies, the company has continued to operate and expand its platform, and it remains a popular option for people looking to buy and sell tickets for various events around the world.

How easy is Viagogo To use?

Viagogo is generally considered to be an easy-to-use platform. The website and mobile app are both user-friendly and designed to make it easy for customers to find and purchase tickets for their desired events. Here are some specific features that make Viagogo easy to use:

  • Search functionality: Viagogo’s search function is straightforward and allows customers to quickly find tickets for specific events by entering the event name or artist/performer name.
  • Sorting and filtering options: Viagogo offers various sorting and filtering options to help customers refine their search results, such as sorting by date, price, or location.
  • Interactive seating charts: For events with assigned seating, Viagogo provides interactive seating charts that allow customers to see the available seats and choose their preferred location.
  • Secure checkout: Viagogo’s checkout process is secure and straightforward, with options to pay by credit/debit card, PayPal, or other payment methods.

Can I Find the Tickets That I’m Looking for on Viagogo?

It is possible to find the tickets you are looking for on Viagogo, as the platform offers a wide selection of tickets for various events across the world. Viagogo has partnerships with major sports teams, music promoters, and event organizers, which means that tickets for popular events are often available on the platform.

However, it’s worth noting that the availability of tickets can vary depending on the event, location, and demand. Some popular events may sell out quickly or have limited availability, and tickets for these events may be more expensive than face value due to high demand.

In general, if you are looking for tickets for a specific event, it’s a good idea to check Viagogo regularly and consider purchasing tickets as soon as they become available. You can use the search function and filtering options on the platform to quickly find the tickets you are looking for and compare prices from different sellers.

Are The Ticket Prices At Viagogo Fair?

The fairness of ticket prices on Viagogo is a topic of debate and controversy. Some customers have reported that ticket prices on the platform are often inflated, especially for popular events. Viagogo charges high fees to both buyers and sellers, which can also contribute to higher ticket prices.

However, it’s worth noting that ticket prices on Viagogo are determined by supply and demand, and prices can fluctuate based on factors such as the popularity of the event, location, and availability of tickets. Viagogo is a marketplace where tickets are bought and sold by individual sellers, which means that prices can vary depending on the seller.

In general, it’s a good idea to compare ticket prices on Viagogo with other ticket marketplaces and ticket sellers to ensure that you are getting a fair price. Additionally, customers should be aware that Viagogo’s fees can make tickets more expensive than face value, and they should factor this into their decision when purchasing tickets on the platform.

What is the Viagogo guarantee?

Viagogo offers a guarantee to its buyers to ensure that they receive authentic tickets in time for the event. The Viagogo guarantee covers the following:

  • Validity: Viagogo guarantees that the tickets purchased through their platform are valid for entry into the event.
  • Authenticity: Viagogo guarantees that the tickets are genuine and authentic, and have not been counterfeited.
  • On-time delivery: Viagogo guarantees that the tickets will be delivered to the buyer on time for the event.

If a buyer experiences an issue with their tickets, such as the tickets not being valid or not arriving on time, they can contact Viagogo’s customer service team to request a refund or replacement tickets. The Viagogo guarantee provides buyers with additional protection and helps to ensure that they have a positive experience when purchasing tickets on the platform.

It’s important to note that the Viagogo guarantee only applies to tickets purchased through the Viagogo platform, and does not cover tickets purchased from other sources or resellers.

Is Viagogo Legit & Safe?

Viagogo is a legitimate ticket marketplace, but there are some concerns about its safety and reliability. Viagogo has faced legal action and criticism for its business practices, including the sale of tickets at inflated prices and the use of deceptive marketing tactics. Additionally, because Viagogo is a marketplace where individual sellers can sell tickets, there is always the risk of receiving invalid or fraudulent tickets.

However, Viagogo does offer a guarantee that covers buyers in case of issues such as tickets not arriving on time or being invalid. Viagogo also uses secure payment methods, such as credit cards and PayPal, which can help to protect buyers from fraud.

Are Viagogo Tickets Guaranteed?

Viagogo offers a guarantee to buyers that covers them in case of issues such as tickets not arriving on time or being invalid. If a buyer experiences any issues, they can contact Viagogo’s customer service team for assistance. However, it’s important to note that Viagogo is a marketplace where individual sellers can sell tickets, so there is always the risk of receiving invalid or fraudulent tickets. Buyers should exercise caution and do their research before making a purchase, including comparing prices and reading reviews to ensure that they are purchasing from a reliable seller.

Viagogo Return & Refund Policy

Viagogo’s return and refund policy varies depending on the circumstances of the transaction. If the event is canceled or rescheduled, Viagogo will work with the buyer and seller to find a suitable solution, which may include offering a refund or exchanging the tickets for another event. If the tickets are invalid, Viagogo will provide a full refund to the buyer.

If the buyer wishes to return the tickets for any other reason, such as a change in plans, Viagogo’s policy depends on the seller’s return policy. Some sellers may allow returns, while others may not. If the seller allows returns, the buyer may be able to request a refund, but they may be responsible for any associated fees or costs. It’s important to read the seller’s return policy carefully before making a purchase.

If the buyer experiences any issues with their tickets or transaction, they should contact Viagogo’s customer service team as soon as possible for assistance.

Is Buying Tickets From Viagogo Safe?

Buying tickets from Viagogo can be safe, but there are risks involved. Viagogo is a legitimate ticket resale platform, but it is also a marketplace where individual sellers can sell tickets, which means that there is always the risk of purchasing invalid or fraudulent tickets, especially if you are purchasing from an unreliable seller. However, Viagogo offers a guarantee to buyers that covers them in case of issues such as tickets not arriving on time or being invalid. If a buyer experiences any issues, they can contact Viagogo’s customer service team for assistance.

To increase your chances of having a safe and positive experience when purchasing tickets from Viagogo, it’s important to do your research and exercise caution. Compare prices, read reviews, and look for reputable sellers with a track record of successful sales. Additionally, use secure payment methods, such as credit cards or PayPal, and avoid wire transfers or other forms of payment that cannot be traced or refunded. Finally, have a backup plan in case of any issues, such as purchasing ticket insurance or having alternative plans in case the tickets are not valid.

A Few Pro Tips on Buying Tickets From Viagogo

Here are a few pro tips to keep in mind when buying tickets from Viagogo:

  1. Compare Prices: Before purchasing tickets on Viagogo, be sure to compare prices with other ticket marketplaces and ticket sellers to ensure that you are getting a fair price. Viagogo’s fees can make tickets more expensive than face value, so it’s important to factor this into your decision.
  2. Check the Seller’s Rating: Viagogo allows buyers to rate sellers, which can provide valuable information about the seller’s reliability and reputation. Be sure to check the seller’s rating and read any comments from previous buyers to ensure that the seller is trustworthy.
  3. Use Secure Payment Methods: Viagogo accepts various payment methods, including credit/debit cards and PayPal. Be sure to use a secure payment method to protect your financial information and ensure that your transaction is safe.
  4. Check the Delivery Method: Before purchasing tickets, check the delivery method to ensure that you will receive the tickets in time for the event. Some sellers may offer electronic tickets that can be downloaded immediately, while others may use physical mail or courier services.
  5. Be Prepared for Unexpected Issues: Even with Viagogo’s guarantee, issues can still arise, such as tickets not arriving on time or being invalid. Be sure to have a backup plan in case of any issues and contact Viagogo’s customer service team as soon as possible if you experience any problems.

How Do I Contact The Site?

If you need to contact Viagogo, there are several ways to do so:

  • Contact Form: Viagogo has a contact form on its website that can be used to send a message to its customer service team. To access the contact form, go to the Viagogo website, scroll to the bottom of the page, and click on “Contact Us”.
  • Email: You can also send an email to Viagogo’s customer service team at [email protected].
  • Social Media: Viagogo is active on various social media platforms, including Twitter and Facebook. You can send a message to their social media accounts or post a comment to get in touch with their team.
  • Phone: If you need immediate assistance, you can contact Viagogo by phone. To find the phone number for your country, go to the Viagogo website, scroll to the bottom of the page, and click on “Contact Us”. Then, select your country from the drop-down menu to see the phone number.

When contacting Viagogo, be sure to have your order number and any relevant information ready, as this will help their customer service team assist you more quickly and effectively.

Conclusion

In conclusion, Viagogo is a ticket marketplace that offers a wide selection of tickets to various events around the world. While there are some concerns about its business practices and the reliability of its sellers, Viagogo does offer a guarantee that covers buyers in case of issues such as tickets not arriving on time or being invalid. However, it’s important to exercise caution when using Viagogo and to do your research before making a purchase, including comparing prices and reading reviews. Ultimately, while Viagogo can be a convenient way to purchase tickets to events, it’s important to be aware of the potential risks and to take steps to protect yourself as a buyer.

FAQ

Is Viagogo a legitimate site?

Yes, Viagogo is a legitimate site. However, there are some concerns about its business practices and the reliability of its sellers.

Are the ticket prices at Viagogo fair?

Viagogo’s fees can make tickets more expensive than face value, so it’s important to factor this into your decision. However, ticket prices can vary depending on the event and the seller.

How does the Viagogo guarantee work?

Viagogo’s guarantee covers buyers in case of issues such as tickets not arriving on time or being invalid. If you experience any issues, you should contact Viagogo’s customer service team as soon as possible.

How can I contact Viagogo customer service?

Viagogo’s customer service team can be contacted through their website or through the mobile app.

Is it safe to buy tickets from Viagogo?

While Viagogo is a legitimate platform, buyers should exercise caution and do their research before making a purchase. It’s important to compare prices and read reviews to ensure that you are getting a fair price and purchasing from a reliable seller. Additionally, be sure to use secure payment methods and have a backup plan in case of any issues.

Can I sell tickets on Viagogo?

Yes, Viagogo allows individual sellers to sell tickets on their platform. However, sellers are subject to Viagogo’s terms and conditions and may be required to provide proof of the tickets’ authenticity.

What payment methods does Viagogo accept?

Viagogo accepts various payment methods, including credit/debit cards and PayPal. Be sure to use a secure payment method to protect your financial information and ensure that your transaction is safe.

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