FWRD.com is the online home of FORWARD, an online fashion boutique run by Elyse Walker, known for her independent, high end boutiques in California and who has recently branched out to online fashion as well.
How Does FWRD Work?
According to their website, FWRD.com was created when Elyse Walker decided that she wanted to take the traditional brick-and-mortar shopping experience and translate it into the online shopping experience.
They currently offer their customers products in categories including New, Designers, Clothing, Shoes, Bags, Accessories, Sale, and Lookbooks.
This company says that they are currently bringing people the fashions of some of the most important and well known names in international luxury design such as Alexander McQueen, Balenciaga, Bottega Veneta, Chloe, Givenchy, Proenza Schouler, Saint Laurent, Stella McCartney, amongst others.
The goal of this company was to transcend traditional online stores by selling designs from the most elusive designers and doing it with first-class service.
They also promise that their catalogue of items will be evolving continually.
Because this company carries such a wide variety of products, and update their inventory on a weekly basis, there is no real way to quote a single or static price range for the products you will find here.
However, because this company does specialize in high end, designer apparel customers should expect to find prices in the hundreds of dollars, perhaps even thousands of dollars.
The website says that their customers do have 30 days from the date of purchase in which to return their unworn products with tags still attached for a refund or exchange.
Any customer who is seeking an exchange should contact their Customer Service department before returning their item to make sure the item they would like to exchange it for is in stock and eligible for the arranged exchange.
All domestic orders are welcome to be returned using one of their prepaid mailing labels and dropped off at your local shipping center.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 866-434-3169, by email at [email protected], or by using the website’s Live Chat feature whenever it is available.
Unfortunately it seems as though this website is still new enough that it does not appear to have very many customer reviews at all, and almost no reviews from style or fashion blogs and websites either.
The same cannot be said of the woman that owns this website, Elyse Walker, who is described by Forbes Magazine as one of Hollywood’s most well liked and most successful independent boutique owners.
She actually has another boutique website currently under operation in her own name as well.
This company appears to have a well respected owner from the fashion industry, as well as a standard Refund Policy for customers who are unhappy with what they have received, so customers may feel comfortable trying this online store for themselves.
If you do have any questions or concerns, however, make sure to voice them to the Customer Service team before you finalize your purchase.
Competitors and Alternatives?
There are many, many different online shops that promise they specialize in high end designer clothing, including Ssense.com, Net-A-Porter.com, and others.
So if you’re looking for an alternative to the FWRD retailer you should be able to find another company that fits your needs better.
If you have any experience with FWRD or their products, please leave your reviews below.